The cost of maintaining and using vehicles has always been a core topic of concern for transporters, which is inseparable from the application of the TCO (Total Life Cycle Cost) concept. As the first commercial vehicle company to introduce the TCO concept to China, Mercedes-Benz Trucks has upgraded the TCO concept to the 2.0 stage since localization.

　　 Recently, at the Mercedes-Benz Trucks "Reliable Partner, Good Driver, Good Profit" driving experience camp, Mr. Wang Yong, Director of After-sales Service of Mercedes-Benz Trucks, introduced in detail the Ben Luck™ service and the "3223" Worry-Free Vehicle Plan to the participants, explaining the Mercedes-Benz Trucks TCO concept. Mr. Wang Yong, Director of After-Sales Service of Mercedes-Benz Trucks, introduced the service and the "3223" Worry-Free Program to the participants in detail, explaining the service concept of Mercedes-Benz Trucks to provide a comprehensive and worry-free experience.

　　Senior Transportation Managers Praise Reliable Service Guarantee

　　 Wang Dengfeng, director of a logistics company from Beijing, has a deep understanding of the efforts and costs invested in fleet maintenance. After learning about Mercedes-Benz Trucks' Ben Luck™ service and the "3223" Worry-free Vehicle Program, he had an in-depth exchange with Wang Yong, Director of Mercedes-Benz Trucks After-Sales Service.

　　 Wang Dengfeng said, "Some third-party service providers in the market can offer lower service fees, but there is no way for them to ensure that the parts are original. We combine this with the Mercedes-Benz Trucks Ben Luck™ App, which allows you to check online whether each accessory is original, what the price is, whether there are any discounts, and everything is transparent. And no matter where the vehicle is traveling, you can choose the nearest official service provider and enjoy timely and effective service."

　　 Wang Yong, Director of Mercedes-Benz Trucks After-Sales Service, added: "The unique feature of Mercedes-Benz Trucks' '3223' Worry-Free Vehicle Program is that it ensures that all parts and oils are genuine and provided with nationwide warranty service. Regardless of how your vehicle's operating route changes, we can provide customized services and mobilize resources nationwide to ensure the timeliness of spare parts."

　　 Dangerous goods transport truck captain Xuzhou from Guangzhou has been engaged in the dangerous goods transportation industry for 10 years, the preferred model of his fleet has always been an imported brand vehicles, he said: "We transport dangerous goods, operating routes, transport time are strictly regulated, the vehicle if there is a problem bad on the road is very troublesome, so for the reliability of the vehicle requirements are very high. "

　　 In the driving experience camp activities, Xuzhou said after learning about the Ben Luck™ service, "Mercedes-Benz Trucks Ben Luck ™️ service can quickly and professionally solve the vehicle's faults, and localized parts support, do not have to worry about parts problems affecting the operation of the vehicle, I feel very reliable."

　　Ben Luck™ Service "3223" Worry-free Vehicle Use Program

　　 It is understood that Ben Luck™ service aims to provide customers with a full life cycle of intelligent service ecosystem, from financial insurance, maintenance contracts, to service customization, roadside assistance, fault repair and parts support, to ensure the timeliness, professionalism and personalization of the service in all aspects.

　　 First of all, timeliness, Mercedes-Benz Trucks, through its nationwide service network, strives to respond quickly to customer requests within 10 seconds, answer 100% of customer inquiries professionally, repair dispatches within 10 minutes, 1-to-1 full tracking to solve customer problems, and promises to repair general faults within 24 hours, and ensures that customers can get prompt help when they encounter problems with its round-the-clock roadside assistance service.

　　 Meanwhile to ensure the effectiveness, Mercedes-Benz Trucks has professional certified technicians and efficient parts logistics system with two central depots in Beijing and Ezhou, ensuring that 75% of cities can receive parts within 24 hours and 98% within 48 hours. Meanwhile, service excellence is constantly pursued through a 100% work order evaluation system, and low-scoring cases are tracked for improvement.

　　 In addition, Mercedes-Benz Trucks can bring personalized service guarantee in order to fully satisfy customers' needs. Through various channels such as Ben Luck™ APP, exclusive service groups and 400 customer service phone numbers, it provides convenient one-touch service and offers diversified service contracts according to customers' needs, such as extended warranty and big package contract, in order to maximize users' benefits.

　　 The "3223" Worry-free Car Plan is based on the choice of 3-year original maintenance, customers only need to pay an additional 20,000 yuan to enjoy 200,000 kilometers per year, up to 3 years of nationwide warranty service, with service costs as low as 0.11 yuan per kilometer. The plan includes services such as maintenance, extended warranty, replacement of wear parts and 24-hour rescue, etc., truly realizing the maintenance instead of repair and providing customers with all-round support.

　　 Through the "3223" Worry-Free Program, Mercedes-Benz Trucks delivers its comprehensive and worry-free vehicle concept and service commitment to customers. Mercedes-Benz Trucks always adheres to the customer-centered approach, constantly innovates and improves its service system, and provides "timely, effective, and personalized" quality services to create more value for customers and become a reliable transportation partner!